Play Super Ace FAQs
Find answers to frequently asked questions about Play Super Ace
Frequently Asked Questions
Browse by category or search for specific topics
Account & Registration
Registration, verification, login issues
Payments & Withdrawals
Deposits, withdrawals, fees, limits
Games & RTP
Game rules, RTP, fairness, strategies
Bonuses & Promotions
Welcome bonus, wagering, VIP program
Technical Issues
App issues, game errors, connectivity
Security & Fairness
License, RNG, data protection
Account & Registration
Is Play Super Ace a legitimate and licensed platform?
Yes, Play Super Ace operates under valid PAGCOR (Philippine Amusement and Gaming Corporation) licensing. Our license number is verifiable through the PAGCOR public registry. We undergo quarterly RNG audits by Gaming Labs International (GLI) and maintain certification from eCOGRA for fair gaming practices.
License Details:
- PAGCOR Licensed & Regulated
- Quarterly RNG Audits by GLI
- eCOGRA Certified
- 256-bit SSL Encryption
What are the age and location requirements?
Players must be at least 18 years old (21+ in some jurisdictions) and physically located within the Philippines or approved jurisdictions during gameplay. Age verification occurs during the KYC process through government ID submission.
Important: Geo-blocking technology prevents access from restricted territories including the United States, United Kingdom, Singapore, and other jurisdictions where online gambling is prohibited.
How do I register for a Play Super Ace account?
Visit playsuperace.click and click "Register". Provide required information including valid Philippine mobile number (+63 format), email address, full name matching government ID, date of birth, and residential address. Create a secure password and verify via SMS code.
Requirements:
- 18+ years old
- Valid PH mobile number
- Active email address
- Government ID
Password Requirements:
- 8+ characters
- Letters & numbers
- Mixed case
- No spaces
Can I have multiple Play Super Ace accounts?
No, platform terms strictly prohibit multiple accounts per individual. Account duplication results in immediate closure of all accounts, forfeiture of balances, and potential permanent platform ban.
Detection Methods: We use IP matching, device fingerprinting, payment method correlation, and KYC document comparison to detect multiple accounts.
If you need to update your account information, contact support for assistance instead of creating a new account.
What documents are required for account verification?
Primary verification requires one government-issued photo ID: Philippine passport, driver's license, UMID, PRC ID, or postal ID. Secondary verification requires proof of address dated within 90 days.
- Philippine Passport
- Driver's License
- UMID Card
- PRC ID
- Postal ID
- Utility bill (electric, water)
- Bank statement
- Government correspondence
- Must be within 90 days
Documents must be clear, unedited photos or scans showing all corners and information legibly. Upload documents securely through our encrypted portal.
How do I reset my Play Super Ace login password?
Click "Forgot Password" on the Play Super Ace login page. Enter your registered email address or mobile number. You'll receive a verification code via email/SMS within 2-5 minutes. Enter the code and create a new password meeting security requirements.
Account Lockout: For account lockout after multiple failed attempts, contact customer support with ID verification for manual reset.
Payments & Withdrawals
What payment methods does Play Super Ace accept?
We accept multiple payment methods for Philippine players:
- GCash: ₱100-₱50,000
- PayMaya: ₱100-₱50,000
- No fees for ₱500+
- InstaPay/PESONet
- ₱500-₱100,000
- All major PH banks
- BTC, USDT, ETH
- ₱500-₱500,000
- Low fees
- Bayad Center
- 7-Eleven
- ₱300-₱10,000
Are there fees for deposits or withdrawals?
Our fee structure is transparent and competitive:
• GCash/PayMaya: Free (₱500+)
• Below ₱500: 2.5% fee
• Bank transfer: Free
• Crypto: Free (₱1,000+)
• VIP members: Free
• Standard accounts: 1.5% (under ₱5,000)
• First weekly withdrawal: Free
• No hidden charges
What is the minimum deposit and withdrawal amount?
- E-wallets: ₱100
- Bank transfer: ₱500
- Cryptocurrency: ₱500
- OTC centers: ₱300
- All methods: ₱200
- No maximum on most methods
- Daily limits apply
Maximum limits vary by method and account type. VIP members enjoy higher limits and faster processing.
How long do withdrawals take to process?
Processing times vary by method and account verification status:
- GCash/PayMaya: 1-4 hours (verified), 12-24 hours (pending verification)
- Bank Transfer: 24-48 hours (business days)
- Cryptocurrency: 1-6 hours (depending on blockchain)
- First Withdrawal: May require additional verification (12-24 hours)
- VIP Accounts: Priority processing (50% faster)
Games & RTP
What is the RTP of Play Super Ace slot games?
Super Ace slot variants feature industry-leading RTP percentages:
97.8% RTP
Medium volatility
1024 ways to win
97.5% RTP
Medium volatility
Enhanced features
96.8% RTP
High volatility
117649 ways
96.2% + progressive
High volatility
Jackpot potential
Transparency: Complete RTP data for all 300+ platform games is published in each game's information section and updated weekly on our transparency dashboard.
How do I download the Play Super Ace app?
Android users: Visit playsuperace.click on mobile browser, click "Download APK", enable "Install from Unknown Sources", download the 18MB file, install and launch. iOS users: Access mobile-optimized browser version.
App Features: 30% faster game loading, offline caching, push notifications, biometric login, and optimized performance.
Can I play Play Super Ace games for free?
Yes! All Play Super Ace games offer demo mode playable without registration or deposit. Demo mode uses virtual credits and features identical mechanics, RTP, and probabilities as real-money versions.
Demo Mode Benefits: Perfect for learning game rules, testing strategies, and understanding bonus features without financial risk. Try demo games now!
Note: Demo play excludes progressive jackpots and real-money bonuses.
What is the difference between low, medium, and high volatility slots?
• Hit frequency: >35%
• Frequent small wins
• Lower variance
• Good for beginners
• Hit frequency: 25-30%
• Balanced wins
• Moderate variance
• Popular choice
• Hit frequency: <20%
• Infrequent big wins
• High variance
• Requires larger bankroll
Choose based on your bankroll size and risk preference. View volatility ratings for all our games.
How do progressive jackpots work?
Progressive jackpots accumulate through networked contributions. Typically 1-3% of each bet across all players contributes to jackpot pools. Four tiers exist:
• Seeds at ₱5,000
• Win probability: 1:10,000
• Seeds at ₱25,000
• Win probability: 1:50,000
• Seeds at ₱100,000
• Win probability: 1:200,000
• Seeds at ₱1,000,000+
• Win probability: 1:1,000,000
Bonuses & Promotions
What benefits does the Play Super Ace VIP club offer?
VIP tiers (Bronze, Silver, Gold, Platinum, Diamond) provide escalating benefits:
• Bronze: 5%
• Silver: 8%
• Gold: 10%
• Platinum: 12%
• Diamond: 15%
• Bronze: ₱50,000/day
• Silver: ₱100,000/day
• Gold: ₱200,000/day
• Platinum: ₱300,000/day
• Diamond: ₱500,000/day
• Personal account manager
• Exclusive bonuses
• Birthday bonuses
• Faster withdrawals
• Tournament access
Tier advancement based on monthly wagering volume. Check your current tier and benefits.
Still Need Help?
Our support team is available 24/7 to assist you
Average response time: Live chat < 3 minutes, Email < 4 hours